Why OnTheGo
Six Areas of Host Support
Build support for your travel business, from supplier resources and professional learning to daily operations.
Connect with existing resources, tools and real people around your business goals. We explain service arrangements as part of the collaboration discussion.
Chinese-founded and based in Canada, OnTheGo welcomes independent travel advisors of all backgrounds. Chinese-speaking support is available for inquiries, onboarding communication and day-to-day business operations. Training courses, supplier services and third-party platform interfaces may vary by language.
Host Support · 01
Industry & Supplier Resources
When It HelpsWhen choosing a business focus or learning about products and supplier processes.
What We Support
- Assistance with supplier registration and access to product information and collaboration resources.
- Product knowledge and resources for destinations, cruises, family travel and themed trips.
- Industry and supplier training opportunities, with relevant marketing materials.
Explore registration, product information and learning opportunities around your clients and interests. Access and participation depend on the specific business arrangements.
Host Support · 02
Training & Professional Growth
When It HelpsFor new advisors building a foundation and experienced advisors developing product or group-travel knowledge.
What We Support
- Travel business foundations, understanding client needs and researching travel.
- Booking and business record entry, with an introduction to suppliers and product components.
- An introduction to group travel and supplier learning resources.
Formal Orientation and ongoing training support, starting with business foundations, client needs and booking processes, then developing your product focus.
Host Support · 03
Operations & Business Management
When It HelpsWhen managing clients, recording bookings, tracking business information or understanding commission processing.
What We Support
- Selected existing digital tools and manual operating support to help connect client and booking records.
- Organizing booking, order and commission records, and business reconciliation.
- Understanding how supplier registration, business records and commission processing fit together.
Complete client and booking information helps with supplier coordination, business records and commission processing.
Host Support · 04
Human & Professional Support
When It HelpsWhen you have business questions or want to discuss operations and group collaboration.
What We Support
- Communication with real team members through available channels such as phone and email.
- Discussing next steps for business questions, supplier matters and group needs.
- Business discussions and applicable professional support.
Who you can speak with and how questions are handled matter as much as resources. Tell our team what support you need.
Host Support · 05
Marketing & Digital Tools
When It HelpsWhen developing your brand, travel content or everyday marketing materials.
What We Support
- Support for using existing marketing materials and supplier resources.
- Existing digital tools and applicable content and template resources.
- Using available business tools to reduce record organization and repetitive tasks.
Choose tools around real content and business needs. AI assistance is a developing direction for exploring ways to reduce repetitive work.
Host Support · 06
Group & Specialized Travel Support
When It HelpsWhen developing community or themed group travel, or specializing in products such as cruises.
What We Support
- Business discussions about group and cruise needs and product design.
- Discussions about commercial contract terms, attrition policies and deposit processes.
- Supplier coordination and specialized support for group and cruise products.
Group and specialized products bring together the theme, participant needs, supplier conditions and division of responsibilities.